Privacy Statement

Ordergo is part of VWA, located at De Rede 40a, 8251EW in Dronten, is responsible for the processing of personal data as reflected in this privacy statement.

Contact information:
https://vwa.agency/

De Rede 40a
8251EW Dronten
0321382457

 

Privacy statement of VWA

To perform our work, VWA processes personal data. In some cases, VWA cooperates with third parties in doing so. VWA considers it of great importance that your personal data are handled carefully. Personal data are therefore carefully processed and secured by VWA.

In doing so, VWA adheres to the requirements of the AVG/GDPR. This means that VWA:

• Clearly states the purposes for which personal data are processed. We do so through this privacy statement;
• Limit the collection of personal data to only those personal data necessary for the contract for which they are being processed;
• Not disclose your information to third parties unless necessary to provide the requested service or when VWA is required to do so by law;
• Take appropriate security measures to protect your personal data and require the same from parties processing personal data on behalf of VWA;
• Your right is respected to provide access to, correct or delete your personal data at your request.

This privacy statement applies to all customers who purchase a product or service from VWA and to all users of VWA’s website. The employees of VWA are obliged to keep your personal data confidential. The transfer of this personal data to third parties is only done if this is necessary for the fulfillment of a contractual agreement

This privacy statement may change from time to time as new developments warrant. The most current privacy statement can always be found at www.vwa.nu/privacyverklaring/. We encourage you to review this statement frequently to be informed of how VWA is protecting your information.

 

Personal data processed by VWA.

VWA processes your personal data because you use our services and/or because you provide it to us yourself.

Below is an overview of the personal data we process:

• First and last name
• Gender
• Address details
• Phone number
• Email address
• IP address
• Information you enter yourself in an open field, such as a message in the contact form
• Login information
• Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone
• Location details
• Data about your activities on our website
• Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)
• Internet browser and device type
• IBAN

 

Special and/or sensitive personal data we process

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. We therefore recommend that parents be involved in their children’s online activities in order to avoid collecting data about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@vwa.nu and we will delete this information.

 

For what purpose and on what basis VWA processes personal data

The processing of your personal data is necessary for the performance of a contract.

 

VWA processes your personal data for the following purposes:

• Handling your payment
• Sending our newsletter and/or promotional flyer
• Calling or emailing you if necessary to perform our services
• Informing you of changes to our services and products
• Allowing you to create an account
• To deliver goods and services to you
• VWA analyzes your behavior on the website in order to improve the website and tailor the offer of products and services to your preferences.
• VWA tracks your browsing habits across different websites that allow us to tailor our products and services to your needs.
• VWA also processes personal data if we are legally required to do so, such as data we need for our tax return.

 

Automated decision-making

On the basis of automated processing, VWA does not make decisions about matters that could (significantly) affect individuals. These are decisions that are made by computer programs or systems, without the presence of a person (e.g. an employee of VWA).

VWA uses the following computer programs or systems:

• VWA Invoicing tbv CRM and billing

Using Leadinfo

We use the lead generation service of Leadinfo B.V., Rotterdam, the Netherlands. The tool recognizes company visits to our website based on IP addresses and shows us publicly available information, such as company names or addresses. In addition, Leadinfo places two first-party cookies, to evaluate user behavior on our website and the tool processes domains from form entries (e.g., “Leadinfo.com“) to correlate IP addresses with companies and improve services. More information is available at www.leadinfo.com. On this page: https://www.leadinfo.com/en/opt-out you have an opt-out option. If you opt out, your data will no longer be recorded by Leadinfo.”

Usage of Mouseflow

This website uses Mouseflow: a website analytics tool that provides features such as session recording, heatmaps, funnels, form analysis, feedback surveys and similar functionality. Mouseflow can record your clicks, mouse movements, scrolling behavior, form entries (keystrokes) in non-excluded fields, pages and content visited, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language and similar metadata.

Mouseflow does not collect information on pages where it is not installed, nor does it track or collect information outside of your web browser. If you wish to opt out, you can do so at https://mouseflow.com/opt-out. If you would like to receive a copy of your information, make a correction or want it deleted, please contact us first or, as a secondary option, Mouseflow at privacy@mouseflow.com.

For more information, view Mouseflow’s Privacy Policy at https://mouseflow.com/legal/company/privacy-policy/.

For more information about Mouseflow and GDPR, visit https://mouseflow.com/legal/gdpr/.

For more information on Mouseflow and CCPA/VCDPA, visit https://mouseflow.com/legal/ccpa.

How long does VWA retain relationship data

For the execution of projects and services, personal data of you as a customer is stored in our crm / billing system. Among other things, personal data, quotations, interview reports and log-in data (of third parties) are stored here. This data is necessary for the execution of projects and maintenance as concluded in an agreement. After termination of an agreement, this information is not automatically deleted. This information remains securely stored on an internal server for our archiving and reference purposes.

You can request the deletion of this personal data at info@vwa.nu. Excluded from this is data that must be kept by us by law for the purposes of, for example, the tax authorities.

 

Sharing relationship information with third parties

VWA does not sell your data to third parties and will provide it only if necessary for the performance of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processor agreement to ensure the same level of security and confidentiality of your data. VWA remains responsible for this processing.

 

Third party websites

This privacy statement does not apply to third-party websites that are linked to the VWA website through links. This is because VWA cannot guarantee that these websites will handle your personal data in a reliable or secure manner. Before using the relevant website, always read the privacy statement of that website for more information on how they handle your data.

Personal user data from websites/e-commerce traffic

VWA employees have access to relationships’ website/e-commerce management systems. Visitor data is stored in these systems. This includes order confirmations, newsletter subscriptions, completed contact forms and personal data stored in an extranet. For employees of VWA access to this data is important to perform work according to the contract and to adequately respond in case of maintenance and / or failure. VWA will only use these personal data to contact a visitor at the request of the client.

After termination of the agreement, the product/service and the associated database will be deleted. The personal data collected during the period of the applicable agreement will no longer be available. Unless other agreements have been made in writing about this.

 

Log files in website management systems

To manage a website, a personal account is created for customers. Changes made are stored in a log file under the name of this account. This log file with personal information is accessible to VWA employees. Based on this, issues can be traced back to the actions/accounts responsible for them.

Upon termination of the agreement, the product/service and its log file will be deleted. The personal data collected during the period of the applicable agreement is no longer available. Unless other agreements have been made in writing about this.

 

Backup procedure

A good backup procedure is important to VWA. When elements are lost due to maintenance work and/or changes to a delivered product/service, VWA can use a backup to limit the damage and costs for repairs. By default, a backup of a website is made and kept for 7 days. If you do not use a WordPress website, a monthly backup is also made of which one version is written to an internal secure server and one version is written via a secure connection (SSL) to an external secure server.

VWA employees have access to the written away backups of relations. Visitor data is stored in these backups. This includes order confirmations, newsletter subscriptions, completed contact forms and personal data stored in an extranet. Access to these backups is important for VWA employees to be able to respond adequately in case of maintenance and/or malfunction.

Upon termination of the agreement, the backup and associated database will be deleted. Backups collected during the period of the applicable agreement are no longer available. Unless other arrangements have been made in writing about this.

 

Hosting

The hosting of completed websites is provided externally. For this purpose, VWA has a reseller agreement with specialized hosting companies. This means that your website and the data collected by your website is placed on a server at one of our hosting partners. VWA has entered into a processing agreement with these hosting providers in which the security and safeguarding of your data is guaranteed by the hosting partner involved.

 

Google Analytics

For website statistics of our customers, a VWA analytics account/user is created. This collects analytical data about our clients’ website users. These statistics are accessible to VWA employees. The purpose of collecting this data is to improve the performance and user experience of a website.

Upon termination of the agreement, VWA will be removed from the Google analytics account as a user. Employees of VWA will then no longer have access to this account and its statistics.

 

Cookies, or similar techniques, that we use

VWA uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. VWA uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements.

During your first visit to our website, we have already informed you about these cookies and asked your permission to place them. If you would like more information about which cookies are used, please read our cookie statement.

You can opt out of cookies by setting your Internet browser to no longer store cookies. In addition, you can also delete any information previously stored through your browser settings.

Cookies may also be placed on this website by third parties. These include advertisers and/or the social media companies.

 

Social media

VWA can be found on various social media, including Facebook, LinkedIn, Twitter and Instagram. When you follow us on social media, we may gain access to some of your profile information. VWA also follows social media channels itself and may access data on your social media that way.

 

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by VWA. You also have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

You may send a request to access, correct, delete, transfer your personal data, request the withdrawal of your consent or object to the processing of your personal data to info@vwa.nu.

To make sure that the request for inspection is made by you, we ask you to send a copy of your ID with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

VWA would also like to remind you that you have the possibility to file a complaint with the national regulator, the Authority for Personal Data. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons

 

Newsletter

Visitors to our website can sign up for our digital newsletter sent via e/mail. If a visitor has signed up for our digital newsletter sent via e/mail, he or she may unsubscribe at any time with one click via the special unsubscribe link in our newsletter. Customers of VWA with whom we have a billing relationship are automatically added to our newsletter subscriber database. Periodically, mailings are sent from VWA that are necessary to maintain a good customer relationship. Our newsletter also has an informational function. Through our newsletter, our customers are informed about important updates or changes that may be relevant to the services provided.

 

MailChimp

To send our digital newsletter, VWA uses the email program MailChimp. You can unsubscribe from this through any email you receive from VWA. For more information about MailChimp’s privacy policy, please visit here. VWA has a staffing agreement with MailChimp.

 

How VWA secures personal data

VWA takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at info@vwa.nu. VWA has taken the following measures to secure your personal data:

• Security software, such as a virus scanner and firewall.
• The software used to view personal data is behind a password.
• When a workstation is not in use, it is set to inactive and the workstation is only accessible by password.
• Our employees are required to change their passwords every six months.
• We ensure that your website data is sent via an SSL certificate and thus a secure connection. You can tell this by the address bar ‘https’ and the padlock in the address bar.
• SPF is an Internet standard that we use to prevent you from receiving emails on our behalf that contain viruses, are spam or are intended to obtain personal (login) information.
• DNSSEC is an additional security (complementary to DNS) for converting a domain name to its associated IP address; it is provided with a digital signature. You can have that signature checked automatically. This way we prevent you from being redirected to a false IP address.