{"id":2148,"date":"2024-09-09T16:22:46","date_gmt":"2024-09-09T14:22:46","guid":{"rendered":"https:\/\/ordergo.nl\/frequently-asked-questions\/"},"modified":"2026-01-12T12:01:16","modified_gmt":"2026-01-12T11:01:16","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/ordergo.nl\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.0″ _module_preset=”default” background_color=”#FEC818″ width=”95%” max_width=”1775px” module_alignment=”center” custom_padding=”||||false|false” custom_padding_tablet=”25px||25px||false|false” custom_padding_phone=”25px||25px||false|false” hover_enabled=”0″ border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”25px||15px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” header_text_align=”center” header_font_size=”60px” header_line_height=”1.2em” max_width_tablet=”” max_width_phone=”280px” max_width_last_edited=”on|phone” module_alignment=”center” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”15%” header_font_size_phone=”30px” global_colors_info=”{}”]

Still have questions?<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” custom_padding_last_edited=”on|tablet” custom_padding_tablet=”0px||||false|false” sticky_enabled=”0″ custom_padding_phone=”0px||||false|false”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” max_width=”1040px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.0″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”15%” global_colors_info=”{}”]
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\n\t\t\t\tWhat are the benefits of Ordergo?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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The benefits of using Ordergo as a solution in the operation are more process efficiency, clear overview, less product loss due to overproduction and peace of mind in the kitchen. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhat does it get me?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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More customer satisfaction, higher order fulfillment, higher receipt amounts and satisfied employees and customers. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhat can you integrate with?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We can integrate with most software vendors (POS, kiosk, payment providers) via an API solution. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tDon’t need receipts anymore?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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With Ordergo’s scheduling solution, receipts are obsolete. Orders are displayed digitally on the planning screens. No more loss of receipts. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tHow long is the integration time?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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The average implementation time of setting up the online ordering environment, kitchen planning and integration of Kiosk and Cashier is around 4 to 6 weeks. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tDo you also need an accounting package?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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No, an accounting package is not necessary. Ordergo can function stand alone. Product data, orders and sales data are all available in Ordergo. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tDoes Ordergo also provide hardware?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Ordergo does not provide hardware. For this we use a partner, De Digitale. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tAre the kitchen screens water and grease resistant?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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All kitchen screens supplied by The Digtiale are splash, heat and grease resistant.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWho is responsible for the data?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Often the checkout is the owner of the data, here the article is created and we synchronize that to Ordergo for further enrichment with allergen information and images, among other things. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWho provides the data and product content?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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This is done by the owner himself. The owner is responsible for creating and maintaining item data in the POS. The Ordergo team can take care of this in Ordergo on a monthly subscription basis. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tHow do you maintain the data?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Maintenance takes place in the cash register, creating items and prices. In Ordergo, the data can be enriched with allergies, product images and clear commercial product descriptions, among other things. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tHow reliable is Ordergo’s uptime?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Because Ordergo is deployed as a mission-critical application, we use Microsoft’s environment called Azure with a guaranteed uptime of 99.8%. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tHow does the staff interact with Ordergo?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Ordergo’s solutions are well received by staff. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tDoes Ordergo also conduct workshops?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Ordergo also provides training and workshops. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWho can you turn to if things go wrong?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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With Ordergo as a middleware solution, Ordergo’s support team is designated to resolve any issues or refer them to a partner. <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhere can I find the brochure?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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You can easily download our brochure from the following link: Download Brochure<\/a>. Do you still have questions after reading? Feel free to contact us, we are happy to help you! <\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>\n\t<\/div>\n\n\t\n<\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ make_equal=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.27.0″ _module_preset=”default” background_color=”#E6E5E5″ custom_padding=”86px|108px|74px|108px|false|true” custom_padding_tablet=”35px|35px|35px|35px|false|true” custom_padding_phone=”25px|25px|25px|25px|false|true” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”25px||||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” header_2_font_size=”40px” header_2_line_height=”1.2em” max_width=”288px” max_width_tablet=”400px” max_width_phone=”288px” max_width_last_edited=”on|tablet” module_alignment=”left” custom_margin_tablet=”||15px||false|false” custom_margin_phone=”||15px||false|false” custom_margin_last_edited=”on|tablet” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”15%” header_2_font_size_phone=”25px” global_colors_info=”{}”]

Still not quite getting there?<\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” max_width=”351px” max_width_tablet=”500px” max_width_phone=”288px” max_width_last_edited=”on|tablet” module_alignment=”left” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”15%” global_colors_info=”{}”]

If so, please feel free to contact us directly and we will be happy to assist you. <\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.0″ _module_preset=”default” background_color=”#0F0F0F” custom_padding=”45px|66px|85px|66px|false|true” custom_padding_tablet=”45px|66px|85px|66px|false|true” custom_padding_phone=”30px|33px|100px|33px|false|true” custom_padding_last_edited=”on|phone” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”15%” border_radii=”on|20px|20px|20px|20px” global_colors_info=”{}”][et_pb_image src=”https:\/\/ordergo.nl\/wp-content\/uploads\/2024\/09\/icon-contact.svg” alt=”Contact” _builder_version=”4.27.0″ _module_preset=”default” custom_margin=”||35px||false|false” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” header_4_text_color=”#E6E5E5″ custom_margin=”||15px||false|false” header_4_font_size_phone=”20px” global_colors_info=”{}”]

Contact us directly<\/h4>[\/et_pb_text][et_pb_blurb image=”https:\/\/ordergo.nl\/wp-content\/uploads\/2024\/09\/icon-mail.svg” alt=”Email ” icon_placement=”left” image_icon_width=”32px” _builder_version=”4.27.0″ _module_preset=”default” body_link_text_color=”#E6E5E5″ custom_margin=”||15px||false|false” custom_css_free_form=”selector .et_pb_blurb_container {|| vertical-align: middle;||} ” global_colors_info=”{}”]

info@ordergo.nl<\/a><\/p>[\/et_pb_blurb][et_pb_blurb image=”https:\/\/ordergo.nl\/wp-content\/uploads\/2024\/09\/icon-telefoon.svg” alt=”Phone ” icon_placement=”left” image_icon_width=”32px” _builder_version=”4.27.0″ _module_preset=”default” body_link_text_color=”#E6E5E5″ custom_margin=”||0px||false|false” custom_css_free_form=”selector .et_pb_blurb_container {|| vertical-align: middle;||} ” global_colors_info=”{}”]

0321 – 381 841 <\/a><\/p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Zij geloven al in ons ” _builder_version=”4.27.0″ _module_preset=”default” custom_margin_phone=”||||false|false” custom_margin_last_edited=”off|phone” custom_padding=”||0px||false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”0px||0px||false|false” global_module=”261″ saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.0″ _module_preset=”default” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” width=”90%” custom_margin=”||0px||false|false” animation_style=”slide” animation_direction=”bottom” animation_duration=”500ms” animation_intensity_slide=”10%” global_colors_info=”{}”]

They already believe in us<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|tablet” _builder_version=”4.27.0″ _module_preset=”default” width=”100%” max_width=”100%” custom_padding=”31px||||false|false” custom_padding_tablet=”||0px||false|false” custom_padding_phone=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][dsm_image_carousel gallery_ids=”2096,2097,2098,2099,2100,2101″ centered_slides=”on” slide_to_show=”6″ speed=”20000″ infinite_smooth_scrolling=”on” slide_to_show_tablet=”4″ slide_to_show_phone=”2″ slide_to_show_last_edited=”on|phone” _builder_version=”4.27.0″ _module_preset=”default” border_radii_image=”on|20px|20px|20px|20px” global_colors_info=”{}”][\/dsm_image_carousel][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

A Where can I find the brochure? You can easily download our brochure from the following link: Download Brochure. Do you still have questions after reading? Feel free to contact us, we are happy to help you!<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2148","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently asked questions | Ordergo<\/title>\n<meta name=\"description\" content=\"Do you have a question about Ordergo? 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